Right of Withdrawal
Request Order Withdrawal
Under EU consumer protection law (Directive 2023/2673), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please provide your details below.
Confirm Your Withdrawal
Please review your details below. By confirming, you are formally exercising your right of withdrawal.
Name
Order
Date
Withdrawal Request Received
Your request has been submitted successfully.
Reference:
We will send a confirmation to .
Please save this reference for your records. Our team will process your request and contact you within 2 business days regarding the return of your item and refund. You have 14 days from today to return the goods.
This withdrawal right applies to physical goods purchased from Casebelle and delivered to an EU address. Certain items may be exempt, including personalised or custom-made products. For full details, please refer to our Returns & Exchanges policy or contact us.
Shipping
What are the shipping options for UK orders?
- Free Fast UK Mainland Shipping: We offer free shipping on all UK mainland orders over £30.
- Standard Delivery: Orders under £30 are subject to a £3.99 delivery charge.
- Premium Express Delivery: Expedited delivery is available starting from £7.99.
Dispatch Policy:
Orders placed by 5:00 pm (Monday to Friday) are dispatched the same day, excluding Bank Holidays.
Do you ship internationally?
Yes, we ship worldwide!
European Shipping:
Standard delivery: £9.99
(2 to 11 business days).
Premium express delivery: £14.99
(3 to 7 business days).
Rest of the World Shipping:
Standard delivery: £14.99
(3 to 17 business days).
Shipping rates for all international orders are calculated
at checkout.
Exchange
How do I return or exchange a product?
We offer a 30-Day Money-Back Guarantee for products returned in their unused, original condition:
- Leather Products (Timeless and Vintage Collections):
You can return items within 30 days for a full refund or exchange. Personalised items are non-refundable, unless faulty. - Non-Leather Products:
All non-leather products are eligible for returns within 30 days, provided they are unused and in original packaging.
To initiate a return, contact us at hello@casebelle.co.uk with your order number and reason for return. Please note that you will be responsible for return shipping costs, unless the item is faulty.
Warranty
Is there a warranty on Casebellé products?
Yes, All the Casebellé products are covered by limited time warranty!
All Products: Covered by a 1-Year Manufacturer Warranty for any manufacturing defects.
Note:The warranty applies only to full-priced items
Cancellation
Can I cancel my order?
Before Dispatch:
If you need to cancel your order, please contact us immediately at hello@casebelle.co.uk. If we can intercept the order before it is dispatched, we will cancel it and provide a full refund.
After Dispatch:
If your order has already been shipped, you can still return it to us for a refund following our return process.
Contact Us
Howdo I contact Casebellé for further assistance?
Our team is always here to help. You can reach us via email at:
Email: Hello@Casebelle.co.uk
We typically respond to inquiries within 24 hours during business days.
Journal
Samsung Galaxy S26 Leather Cases: The Complete Collection
The full Casebellé leather case collection for Samsung Galaxy S26, S26 Plus and S26 Ultra. Full-grain Italian Nappa leather, MagSafe compatible, three colourways, custom embossing available.
The Slim MagSafe Leather Wallet: Why We Made It This Thin
Full-grain Italian leather. N52SH magnets. Three cards. Seven colours matched to the Timeless Luxe range. This is the MagSafe wallet we designed as a companion to your case.
iPhone 17 Series Leather Cases: The Complete Collection
The full Casebellé leather case collection for iPhone 17, iPhone Air, iPhone 17 Pro and iPhone 17 Pro Max. Full-grain Italian Nappa and vegetable-tanned leather.