FAQs

• Free Fast UK Mainland Shipping: We offer free shipping on all UK mainland orders over £30.
• Standard Delivery: Orders under £30 are subject to a £3.99 delivery charge.
• Premium Express Delivery: Expedited delivery is available starting from £7.99.

Dispatch Policy:
Orders placed by 5:00 pm (Monday to Friday) are dispatched the same day, excluding Bank Holidays.

Yes, we ship worldwide!

European Shipping:

Standard delivery: £9.99
(2 to 11 business days).

Premium express delivery: £14.99
(3 to 7 business days).

Rest of the World Shipping:

Standard delivery: £14.99
(3 to 17 business days).

Shipping rates for all international orders are calculated
at checkout.

We offer a 30-Day Money-Back Guarantee for products returned in their unused, original condition:

• Leather Products (Timeless and Vintage Collections):
  You can return items within 30 days for a full refund or exchange. Personalised items are non-refundable, unless faulty.
• Non-Leather Products:
  All non-leather products are eligible for returns within 30 days, provided they are unused and in original packaging.

To initiate a return, contact us at hello@casebelle.co.uk with your order number and reason for return. Please note that you will be responsible for return shipping costs, unless the item is faulty.

Yes, All the Casebellé products are covered by limited time warranty!

All Products: Covered by a 1-Year Manufacturer Warranty for any manufacturing defects.

Note:The warranty applies only to full-priced items

Before Dispatch:

If you need to cancel your order, please contact us immediately at hello@casebelle.co.uk. If we can intercept the order before it is dispatched, we will cancel it and provide a full refund.

After Dispatch:

If your order has already been shipped, you can still return it to us for a refund following our return process.

Our team is always here to help. You can reach us via email at:

Email: Hello@Casebelle.co.uk

We typically respond to inquiries within 24 hours during business days.