Shipping & Delivery
Casebellé Shipping Policy
At Casebellé, we are committed to delivering your luxurious products quickly and securely, ensuring they arrive in pristine condition. Below, you will find the details of our shipping services and delivery times, tailored to both UK and international customers.
UK Mainland Shipping
- Free Fast UK Mainland Shipping: All orders over £40 qualify for free fast shipping across the UK mainland.
- Standard Delivery: For orders under £40, standard delivery is available at a flat rate of £5.99.
- Premium Express Delivery: For customers who require expedited service, we offer premium express delivery starting at £9.99.
All UK orders placed by 5:00 pm (Monday to Friday, excluding Bank Holidays) are dispatched the same day, ensuring a swift and reliable delivery experience.
European Shipping
For our valued customers across Europe, we provide competitive shipping options with guaranteed reliability:
- Standard Europe Delivery: Available at £9.99, with a delivery window of 2 to 11 business days.
- Premium Europe Express Delivery: Available at £14.99, for those requiring expedited delivery, with a window of 3 to 7 business days.
Worldwide Shipping
We are proud to offer worldwide shipping to customers across the globe:
- Rest of the World Standard Delivery: Delivery is available at £14.99, with an estimated delivery time of 3 to 17 business days, depending on the destination.
Shipping rates for international orders are calculated at checkout, ensuring you receive competitive shipping options tailored to your location.
Dispatch Policy
All orders placed by 5:00 pm (Monday to Friday) are dispatched the same day, with the exception of Bank Holidays. Orders placed after 5:00 pm or during Bank Holidays will be processed on the next working day.
Additional Information
For more details on your specific delivery options or any queries regarding shipping, please don't hesitate to contact our customer service team at hello@casebelle.co.uk.
At Casebellé, we pride ourselves on our swift, reliable, and tailored shipping services to ensure your purchase reaches you with the excellence and attention to detail that our brand is known for.
Shipping
What are the shipping options for UK orders?
- Free Fast UK Mainland Shipping: We offer free shipping on all UK mainland orders over £30.
- Standard Delivery: Orders under £30 are subject to a £3.99 delivery charge.
- Premium Express Delivery: Expedited delivery is available starting from £7.99.
Dispatch Policy:
Orders placed by 5:00 pm (Monday to Friday) are dispatched the same day, excluding Bank Holidays.
Do you ship internationally?
Yes, we ship worldwide!
European Shipping:
Standard delivery: £9.99
(2 to 11 business days).
Premium express delivery: £14.99
(3 to 7 business days).
Rest of the World Shipping:
Standard delivery: £14.99
(3 to 17 business days).
Shipping rates for all international orders are calculated
at checkout.
Exchange
How do I return or exchange a product?
We offer a 30-Day Money-Back Guarantee for products returned in their unused, original condition:
- Leather Products (Timeless and Vintage Collections):
You can return items within 30 days for a full refund or exchange. Personalised items are non-refundable, unless faulty. - Non-Leather Products:
All non-leather products are eligible for returns within 30 days, provided they are unused and in original packaging.
To initiate a return, contact us at hello@casebelle.co.uk with your order number and reason for return. Please note that you will be responsible for return shipping costs, unless the item is faulty.
Warranty
Is there a warranty on Casebellé products?
Yes, All the Casebellé products are covered by limited time warranty!
All Products: Covered by a 1-Year Manufacturer Warranty for any manufacturing defects.
Note:The warranty applies only to full-priced items
Cancellation
Can I cancel my order?
Before Dispatch:
If you need to cancel your order, please contact us immediately at hello@casebelle.co.uk. If we can intercept the order before it is dispatched, we will cancel it and provide a full refund.
After Dispatch:
If your order has already been shipped, you can still return it to us for a refund following our return process.
Contact Us
Howdo I contact Casebellé for further assistance?
Our team is always here to help. You can reach us via email at:
Email: Hello@Casebelle.co.uk
We typically respond to inquiries within 24 hours during business days.