Returns & Exchanges

Return, Refund, and Exchange Terms for Casebellé

At Casebellé, we stand behind the exceptional quality of our products and want you to be completely satisfied with your purchase. Please review our policies for returns, refunds, and exchanges to ensure a smooth process. These terms are applicable to both the Timeless Leather and Vintage Leather Collections as well as our Non-Leather Products.

Leather Products - Timeless and Vintage Collections

• 30-Day Money-Back Guarantee: If for any reason you are not satisfied with your leather case, you may return it within 30 days of delivery for a full refund or exchange, provided the item is unused and in its original condition, including packaging.
• 3-Year Manufacturer Warranty: All leather products from our Timeless and Vintage Collections are covered under a 3-year warranty, protecting you against any manufacturing defects.

Personalised Leather Goods: Please note that any leather products that have been personalised, customized, or modified specifically for you are non-refundable unless they are found to be faulty.

To initiate a return or exchange, kindly contact us at hello@casebelle.co.uk with your order number and reason for return. Upon approval, we will provide instructions for the return. Please be aware that you are responsible for return shipping costs, except in cases of faulty products.

Non-Leather Products

• 30-Day Money-Back Guarantee: For non-leather products such as our Crystal Clear collection or Screen Protectors, we offer a 30-day return window. To be eligible for a refund or exchange, items must be returned in their unused, original condition with complete packaging.
• 1-Year Manufacturer Warranty: Non-leather products are covered by a 1-year manufacturer warranty, ensuring protection against any manufacturing defects within the first year of use.

Please ensure the items are well-packaged to avoid any damage during transit, as we are unable to process refunds or exchanges for items that arrive damaged due to improper packing.

To arrange a return or exchange, reach out to us at hello@casebelle.co.uk, and we will guide you through the process.

Cancellation Terms

We understand that plans change, and you may need to cancel your order. Our cancellation policy is designed to be as flexible as possible:

• Cancellation Before Dispatch: If you need to cancel your order, please contact us immediately at hello@casebelle.co.uk. If we can intercept the order before it is dispatched, we will cancel it and issue a full refund.
• Post-Dispatch Cancellations: If the order has already been shipped, you will need to follow the return process as outlined above. Upon receiving the returned items in their original condition, we will process a refund.

Please note that once your order has passed the shipping time, it cannot be edited or modified. To ensure a successful cancellation, prompt communication is essential.

Contact Us: For any further questions, returns, or inquiries, please reach out to us at hello@casebelle.co.uk. Our dedicated team is always here to assist you.